We follow ITIL best practices and leverage on the new technologies, so that you are worry free and be able to focus on your core company activities.
Following are the key support areas:
Service Desk
- 24x7x365 Single Point of Contact
- Level 1 Fault Analysis and Troubleshooting
- Own, Monitor and Track Incident Tickets
- Vendor Management
- Reporting Management
- Knowledge Base Management
End User Computing
- Desktop Management Services
- Messaging Management Services
- Endpoint Client Management Services
- Install/Move/Add/Change (IMAC)
- Mobile Device Support – Tablets/Smart Phones
System Support
- Server and Storage Administration Services
- System User Administration Services
- System Patch Management Services
- System Performance Monitoring Services
- System Capacity Management Services
- Backup Managed Services
- Security Management
Network Support
- WAN Management Services
- LAN Management Services
- Firewall/VPN Management Services
- Network Performance Monitoring Services
- Network Capacity Management Services
- Backup Managed Services
- Security Management
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