Updated: November 2024

A. Introduction to Hitachi Systems Network Technologies Privacy Terms and Conditions

Hitachi Systems Network Technologies Pte. Ltd (Singapore) (hereinafter referred to as "HISYS-NT") handles various information, including our technical information and information provided by customers and suppliers, as a global supplier who can provide total solutions. With this in mind. HISYS-NT has strived to establish and fully enforce an information management system in order to respect the value of the said information.

HISYS-NT has put in place rules for the collection, use and disclosure of personal data by HISYS-NT and/or its parent and related companies. HISYS-NT will strive to protect personal data based on this Hitachi Systems Network Technologies Privacy Terms and Conditions (hereinafter referred to as “HISYS-NT Privacy T&C”; and in accordance with the Singapore Personal Data Protection Act 2012 (hereinafter referred to as "the PDPA").

By using this website, you acknowledge that you have read and understood this HISYS-NT Privacy T&C and agree to the collection, use or disclosure of any personal data submitted by you to us, as described in this HISYS-NT Privacy T&C. If you do not so agree, please do not submit any personal data. Please also do not submit personal data of other individuals to us through this website unless you have obtained their express consent for you to do so. We shall be entitled to assume that you have duly obtained such consent if you submit personal data of other individuals to us through this website.

Collection of your personal data is voluntarily. You have choices regarding our collection, use or disclosure of your personal data. If you choose not to provide us with the personal data described in this Policy or withdraw the consent for usage and/or disclosure of the personal data described in this Policy at any time, you understand that we may not be able to fulfil our contractual duties towards you or facilitate your request or provide the service to you. We may also collect, disclose or use your personal data pursuant to an exception under the PDPA or other written law such as during the following situations:

(a) to respond to an emergency that threatens your life, health and safety or of another individual; and (b) necessary in the national interest, for any investigation or proceedings.

If you are under the age of 13, please do not submit any personal data.

B. HISYS-NT Privacy

1. Establish rules for managing personal data protection and make continual improvements.
   HISYS-NT will make sure that employees recognize the importance of personal data protection, and will establish rules for personal data management to appropriately use and protect personal data. These rules will be maintained and improved continually.
2. Collect, use and/or disclose personal data and forbid the use or disclosure of such data for purposes other than which the personal data was collected.
   HISYS-NT will handle your personal data appropriately by establishing a management system for personal data protection for its various business lines. HISYS-NT will not use such personal data for purposes other than the original purpose for which it was collected and in accordance with the PDPA and other applicable law.
3. Implement safety measures and correct problems
   To ensure the integrity and safety of personal data, HISYS-NT has implemented various measures such as managing access to personal data, restricting the means for transporting personal data outside the company and preventing unauthorised access. and strive to prevent the leakage, loss or destruction of personal data. In addition, should any problems regarding personal data safety measures be found, HISYS-NT will identify the cause and take immediate corrective measures.
4. Follow laws and regulations
   HISYS-NT will follow the PDPA and will use reasonable endeavours to follow best practices for the collection, use and disclosure of personal data.
5. Respecting your rights regarding your personal data
   Whenever you make a request to access or correct your personal data, or withdraw your consent to us using your own personal data, HISYS-NT will respond with sincerity, respecting your rights in relation to that personal data in accordance with the PDPA

C. Personal Data

HISYS-NT protects and manages personal data with reasonable endeavours based on this HISYS-NT Privacy T&C. "Personal data" refers to information that can be used to identify you. This may include your name, e-mail address, mobile and home telephone numbers, and home address.

The provisions of this HISYS-NT Privacy T&C do not apply to "business contact information" as defined in the PDPA. which includes an individual’s name, position name or title, business telephone number, business address, business e-mail address or business fax number and any other similar information about an individual, not provided by the individual solely for personal purposes.

D. Collection, Usage and Retention of Personal Data

1. In relation to HISYS-NT’s business and operational activities, collect, use or disclose personal data for the purpose of responding to your inquiry and reporting and/or channelling to its parent company, HISYS-NT’s related companies and/or other Hitachi group companies, about your inquiry. HISYS-NT may also collect, use and disclose your personal data for the following purposes (“Purposes”):
   1. Execution of a contract concluded between HISYS-NT, HISYS-NT’s parent or related companies or other Hitachi group companies and a customer;
   2. Contacts for business negotiations and meetings with a customer;
   3. Delivery of after-sales service on products, and sending of information on events and new products;
   4. Execution of business, including system development, operation and maintenance, entrusted by a customer; e, Affairs of stocks;
   5. Response to various inquiries from a customer;
   6. Analysis based on questionnaires to improve products and services;
   7. Complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;
   8. Transmitting to any unaffiliated third parties including our third party service providers and agents, and relevant governmental and/or regulatory authorities, whether in Singapore or abroad, for the aforementioned purposes; and
   9. Any other incidental business purposes related to or in connection with the above.
2. HISYS-NT will not retain any personal data provided by you or automatically collected by us any longer than reasonably necessary for Purposes and other valid business or legal purposes

E. Disclosure of Personal Data

1. HISYS-NT may disclose, in accordance with the PDPA and other applicable law, your personal data to HISYS-NT’s parent and related companies and other Hitachi group companies in order to achieve the Purposes. HISYS-NT may further disclose, in accordance with the PDPA and other applicable law, relevant personal data to certain third parties in connection with the provision of any product, item or service to HISYS-NT -Including any outsourcing services and telecommunication services. In addition, if necessary and in accordance with the PDPA and other applicable law, HISYS-NT may disclose personal data to our auditors and other outside professional advisers and to other parties that provide products or services to us, such as business process outsourcing providers, telecommunication and IT systems providers and consulting firms.
2. Where the processing of personal data is delegated to a third party data processor, such as those listed above, HISYS-NT’ will delegate such processing in writing, will choose a data processor that provides sufficient guarantees with respect to technical and organizational security measures governing the relevant processing and will ensure that the processor acts on our behalf and under our instructions. In addition, HAÉ will impose in writing appropriate data protection and information security requirements on such third party data processors.
3. International Transfers of Personal Data
   HISYS-NT may, in connection with the purposes set out in Section E paragraphs 1 and 2 above, transmit personal data to other members of the Hitachi group or to other third parties, located in Japan or other jurisdictions where data protection laws may not provide an equivalent level of protection to the laws in your home jurisdiction. HISYS-NT will take steps to establish appropriate data protection and information security requirements with such recipients to confirm that personal data is properly protected in accordance with this HISYS-NT Privacy T&C and the PDPA.
4. Additional Disclosures of Personal Data
   Personal data also may be disclosed, where permitted by the PDPA and other applicable law, to protect your vital interests, to protect the legitimate interests of HISYS-NT (unless this would prejudice your rights and freedoms or interests), to comply with any notice, order, directive, summons, subpoena or other forms of request from any judicial, administrative or regulatory body, any government or public or government agency, any instrumentality or authority or any domestic or foreign tax, revenue, fiscal or monetary authority or agency, or in HISYS-NT’s judgment to comply with applicable law. The recipients of these disclosures may be located in Japan or other countries where data protection laws may not provide an equivalent level of protection to the laws in your home jurisdiction, and in such cases, HISYS-NT will take steps to establish appropriate data protection and information security requirements with such recipients to confirm that personal data is properly protected in accordance with this HISYS-NT Privacy T&C and the PDPA.

F. Cookies and web beacons

HISYS-NT may use cookies and web beacons (also known as clear GIFS) to enhance your experience of our website. Cookies are pieces of information that we place on your computer to help us accurately understand how many consumers are visiting the site, how often they visit, and what content they are most interested in. Cookies and clear GIFS let HISYS-NT know how many people are coming to the site, how frequently, and how they are using the site, allowing us to make updates to content and improve navigation as appropriate.

You may refuse to accept cookies and web beacons by changing the settings of your web browser. However, do note that your usage of our website may be affected if you disable cookies and web beacons

G. Making Access/Correction Requests

You may at any time:

1. request access to your personal data and how it has been used/disclosed within the last year; or
2. request for correction of your personal data.

Please note that we may charge you a reasonable fee to cover the costs of responding to your data access request.

We will respond to your access request within 30 days after receiving your request. We will generally provide reason (except where we are not required to do so under the PDPA), if we are unable to fulfil the access request.

If you wish to make a correction request to correct or update any of your personal data which we hold, you may submit your request via email us at the contact details provided below Section H.

We will respond to your correction request as soon as reasonably possible. Should we not be able to correct the correction request within 14 days after receiving your request, we will inform you in writing via email of the time by which we will be able to fulfil your correction request. If we are unable to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).

Please see Section K below should you wish to make an access or correction request

H. Withdrawal

The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is withdrawn by you in writing. You may withdraw consent and request us to stop collecting, using and/or disclosing your personal data for any or all of the purposes listed above by submitting your request in writing or via email to our Data Protection Officer at the contact details provided in Section K.

Upon receipt of your request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within 10 days of receiving it.

Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our goods or services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform your insurer or company.

Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws. For the avoidance of doubt, such withdrawal of consent shall not require us to delete any personal data that has already been collected by us from our records.

I. Accuracy

We generally rely on personal data provided by you (or your authorised representative). In order to ensure that your personal data is current, complete and accurate, please update us through email to our DPO or your authorised representative.

J. Retention

We may retain your personal data for as long as it is necessary to fulfil the purposes for which they were collected, or as required or permitted by applicable laws.

We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes.